SwipeBids.com – Refund Request Update

I mailed in the refund request form July 9th. Per the paperwork, it said I should get my refund after two weeks. Well, today’s the two week mark, so I fired up their live person chat.

Much to my surprise, they said my refund was approved. However, due to “technical issues”, they aren’t able to send it back to my credit card and must mail me a check, thus having to wait 2 more weeks. The chat person actually ‘asured’ me I’d have the theck the first week of August. I guess we’ll see.

Below is the recent chat transcript


info: Please wait for a site operator to respond.
info: You are now chatting with 'Pamela'
Pamela: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
Luke: Luke
Pamela: Hi, may I have your email address and zip code please?
Luke: xxx@xxxxxx.com
Luke: #####
Luke: I sent in the refund request and wanted to check the status of it
Pamela: Please wait while I check your order details in our system.
info: Your chat transcript will be sent to luke@69cougar.com at the end of your chat.
Pamela: Please let me know that when have mailed your refund form?
Luke: july 9th
Pamela: One moment please.
Pamela: You have successfully qualified for our Money Back Guarantee; therefore I am going process the refund for your original Membership bid pack back to the credit card originally used at time of registration.
Luke: okay, so you're refunding my $150?
Luke: when can I expect it?
Pamela: I am sorry for the inconvenience, but due to technical issues the refund cannot be processed in our Admin system,  therefore; I am going to forward the details to our Head office so that they can send your refund by cheque.  This process could take up to 2 weeks, but I can assure you that you will be refunded.
Luke: it said 2 weeks, it's been two weeks
Luke: so 2 more weeks?
Pamela: Yes, you are right. I am going to forward the details to our Head office so that they can send your refund by cheque. This process could take up to 2 weeks, but I can assure you that you will be refunded.
Luke: by check? i thought it goes back to my card?
Pamela: I am sorry for the inconvenience, but due to technical issues the refund cannot be processed in our Admin system, so now  you will get a refund cheque.
Luke: okay
Pamela: Is there anything else I can help you with today?
Luke: what are the technical issues?
Pamela: One moment please.
Pamela: Sorry, I don't know the exact issue, but something due to payment gateway.
Luke: okay
Luke: what if the check bounces? it's not certified funds
Pamela: If you face any kind of issue then you can contact us.
Luke: okay
Pamela: Is there anything else I can help you with today?
Luke: when can i expect to recieve the check?
Pamela: You can expect your check after 2 weeks from today.
Luke: I should receive it August 6th?
Pamela: I can not confirm the exact time but yes, you will get your refund check in first week of Aug.
Luke: okay
Luke: bye
Pamela: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Pamela: Please feel free to come back for any further assistance.