The CSR was fairly rude and eventually told me there was nothing wrong with the meter, I didn’t know what I was talking about, and they wouldn’t replace the meter. I left it at that, thinking I had done my part as a happy customer of CPS. Fast forward to May of 2010, someone came out and replaced my meter, stating it was bad. September 10th, I received a letter stating I’m being billed $693.08 for my unbilled usage from November 2009 through April 2010, but their rules & regulations only allow them to bill for three (3) months.

I don’t feel this is something I should have to pay since I notified them years ago of the failing meter. Had they corrected the problem when I asked, I wouldn’t be asked to pay almost $700 of back billing today.

I called and explained I had notified them of the failing meter, and felt I shouldn’t have to pay this back-bill, since I had notified them years prior. At first, the CSR argued with me round and round that my meter was functioning properly prior to when it failed on September 24th of 2009. I pulled up my bill with readings from 9/21/2009, and it showed I used 6 or 7 kwh for the 30-day billing cycle (obviously failing). On that exact same bill, it lists ‘previous month’, which was the same (6 or 7), as well as previous year. For previous year, it listed I used 22 kwh, which I’m guessing that’s from roughly 9/08. The CSR insisted my meter was functioning properly at that time, but clearly 22 kwhrs isn’t a proper reading. She even went so far to tell me these were my meter readings: 6999 on 9-16-08 and 8790 on 10-17-08, showing a usage of 1791 kwhrs. I checked my bank history and paid $49.40 on 10/31/08, which should be for that meter reading. I asked her how 1791 kwhrs equates to less than $50, to which she couldn’t answer. Based off fuel charges from 9/09, the kwh usage alone for 1791kwhrs would be near $140.

I don’t feel it’s fair to me as a customer of CPS for them to back-bill me 3 months when I notified them years prior their equipment had failed. The CSR kept saying, “you’ve had free electricity for the last 2 years, maybe we should just back bill you for that.” I don’t care for the threats, so I explained it’s not possible, due to their own rules and regulations limiting them to three months.

I feel like they messed up, even after I notified them, and they’re trying to get some retribution out of it. I understand if I specifically ignored the incorrect readings, it did benefit me, but I wanted them to replace the meter immediately so I would not be in the situation I’m in now. This $700 is on top of my coming bill, so I’m looking at a near $1000 bill soon. They even have it on record that I called them back in 2006 requesting the meter be replaced. The CSR began to place the blame on me for not continually calling back to notify them.

I asked for a supervisor, who told me the same things, basically said I had free electricity and to quit complaining. He did go on to say they miscalculated the $700 and it should be lower. He offered to have it recalculated and send me an update, and would note on my account that I do not have to pay the $700 immediately; there wouldn’t be any negative marks for not paying the $700 right away. However, he completely ignored that I did my due diligence as a consumer by notifying them of their failed equipment.

October 23rd, I received a disconnection notice, stating I needed to pay the entire bill on or before October 28th. I did as they originally asked and paid the current charges of $248.81 on October 8th, and let the $700 ride, awaiting updated paperwork from CPS. I have yet to receive that, and this new bill shows I owe $713.34, plus my current usage since the last bill, totaling around $880.
What choices do I have? They have the monopoly on electricity here, it’s ‘pay us or else’ tactics the CSR used.

They approved it, but said they’d have to mail a check, due to ‘technical issues’. I never received it, so I logged back into their chat and was told they cannot mail a check either, to contact my bank for refund.

He (owner) gets away with the cash, and our bank(s) are forced to refund our money. Can anyone say scam?

info: Please wait for a site operator to respond.
info: You are now chatting with 'Justin'
Justin: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
Luke: Luke
Luke: ###@#####.com
Luke: ####
Luke: I submitted all of the refund request documentation, it was approved, but they said they'd have to mail a check, due to technical issues, and I'd have it by the first week of August
Justin: Ok, how may I assist you?
Luke: I have yet to receive the check
Justin: I apologize for the inconvenience that you are experiencing in obtaining your refund. We have made every effort possible to process a refund, but due to credit card regulations we have been prevented from issuing your refund by cheque and are unable to refund through our merchant account. At this point, our only recommendation available is to have you contact your bank and ask them to process the refund to your credit card.
Luke: So you guys scammed us?
Justin: Sorry, there are some technical issue, that restrict us from issuing a refund from our end.
Justin: Please dispute the charge with your bank.
Luke: so it was a scam?
Luke: why else would your credit card services company drop you like that?
Justin: SwipeBids is most certainly not a scam. Though given how great some of our bargains are, I can understand why you might be suspicious. We are a company that sells products directly to consumers after they have won one of our auctions. Because of the high volume of sales we have and the income we generate through bids, we are able to let people purchase products at a much lower cost than normal retail. And because we are the ones shipping the products, we have much more control over the process – unlike other auction sites that let people sell their own products. I hope this clarifies your concern.
Luke: scam
Justin: Sorry, but there is nothing we can do from our side. Pleas contact your bank.
Luke: what a joke

Much to my surprise, they said my refund was approved. However, due to “technical issues”, they aren’t able to send it back to my credit card and must mail me a check, thus having to wait 2 more weeks. The chat person actually ‘asured’ me I’d have the theck the first week of August. I guess we’ll see.

Below is the recent chat transcript


info: Please wait for a site operator to respond.
info: You are now chatting with 'Pamela'
Pamela: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
Luke: Luke
Pamela: Hi, may I have your email address and zip code please?
Luke: xxx@xxxxxx.com
Luke: #####
Luke: I sent in the refund request and wanted to check the status of it
Pamela: Please wait while I check your order details in our system.
info: Your chat transcript will be sent to luke@69cougar.com at the end of your chat.
Pamela: Please let me know that when have mailed your refund form?
Luke: july 9th
Pamela: One moment please.
Pamela: You have successfully qualified for our Money Back Guarantee; therefore I am going process the refund for your original Membership bid pack back to the credit card originally used at time of registration.
Luke: okay, so you're refunding my $150?
Luke: when can I expect it?
Pamela: I am sorry for the inconvenience, but due to technical issues the refund cannot be processed in our Admin system,  therefore; I am going to forward the details to our Head office so that they can send your refund by cheque.  This process could take up to 2 weeks, but I can assure you that you will be refunded.
Luke: it said 2 weeks, it's been two weeks
Luke: so 2 more weeks?
Pamela: Yes, you are right. I am going to forward the details to our Head office so that they can send your refund by cheque. This process could take up to 2 weeks, but I can assure you that you will be refunded.
Luke: by check? i thought it goes back to my card?
Pamela: I am sorry for the inconvenience, but due to technical issues the refund cannot be processed in our Admin system, so now  you will get a refund cheque.
Luke: okay
Pamela: Is there anything else I can help you with today?
Luke: what are the technical issues?
Pamela: One moment please.
Pamela: Sorry, I don't know the exact issue, but something due to payment gateway.
Luke: okay
Luke: what if the check bounces? it's not certified funds
Pamela: If you face any kind of issue then you can contact us.
Luke: okay
Pamela: Is there anything else I can help you with today?
Luke: when can i expect to recieve the check?
Pamela: You can expect your check after 2 weeks from today.
Luke: I should receive it August 6th?
Pamela: I can not confirm the exact time but yes, you will get your refund check in first week of Aug.
Luke: okay
Luke: bye
Pamela: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Pamela: Please feel free to come back for any further assistance.

So after actively trying to win a Cannon T1i, Apple iPad, and various other items on the swipebids.com website, I have run out of bids. I printed the refund request form and filled it out. It basically has three requirements:

• Must actively participate in auctions.
• Must us all bids credited to your account upon the purchase of your membership
• “If you have not won an auction with Swipebids.com, us the completed request form along with the email receipt to receive a refund. If you need more assistance with obtaining a refund, please contact us via our LiveChat service.” Verbatim, from the form.

After checking my bid history over the last week, I’ve realized it gets wiped. Perhaps this is their strategy to indicate you have not participated in any auctions. I counter this, I printed out my current bid history, which consists of 11 pages, 155 bids. I do have my original e-mail, which sadly has my password in plain text, so I printed it, as instructed, and marked out the password. Also worried they may claim I’ve won something, I printed the ‘My Information’ page you get when you first log in that states I have zero bids, zero unclaimed auction wins, zero claimed auction wins, zero daily prizes, and zero monthly prizes. It also includes my name, address, customer ID, and other various things requested on the refund request form.

Now, my plan is to send this in and NEVER log back in to swipebids.com again. Not only because I feel they’re a scam, but I also know that every day you log in, you get 60 bids. If I log in, I’ll get 60 bids, thus no longer be at zero. To curb my possible thoughts of logging in, I generated a rather long random alpha-numeric key, did a copy & paste into the change password field, changed my password and logged out. I then quickly cleared my clipboard by copying the letter ‘A’ so I cannot retrieve the password.

I also opened another chat with the lovely people of LivePerson about the time frames and requirements of the refund. I basically clarified that I could send it in any time before the 90 days.

I’m going to document everything I’m doing on video so when I send it in, I have hard copies, as well as a video of everything I sent in. Then I will contact my bank, let them know what’s going on (already asked about the possible scam transaction), and keep them posted if I do not get a refund.

Anyway, so here’s the chat log:

info: Please wait for a site operator to respond.
info: You are now chatting with 'Carol'
Carol: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
Luke: Luke
Luke: I'm about to send the required documents for the money back guarantee and have a few questions
Luke: it says I have up to 90 days to send it in
Luke: do I have to wait a specific time period before I can send it in?
Luke: for instance, do I have to wait 30 days before I can send it in?
Luke: Hello?
info: Your chat transcript will be sent to xxxxx@xxxxx.com at the end of your chat.
Carol: Could you please provide me with your full name, email address and Zip Code, so that I can pull up your details?
Luke: xxxxx@xxxxx.com
Luke: #####
Luke: why do you need my details for a simple question?
Carol: Please wait while I check your order details in our system.
Carol: Every new customer is covered by a Money Back Guarantee which provides access for a full refund of your original bid pack purchase if you have not won any auction items. For full details please CLICK HERE. Once we review your account and confirm you qualify for our Money Back Guarantee, we will process a refund for the initial purchase amount back onto the credit card originally used at the time of sign up.
Luke: what is it with the chat people for this site
Luke: I'm asking you a straight forward question
Luke: I know about that link
Luke: I'm asking this: Is there a specific window of time I have to wait before I can send in that documentation?
Carol: One moment please.
Carol: Please go to the link provided above and it will help you to find all the answers regarding refund.
Carol: And, we need your details for our records.
Luke: it's vague and does not answer my question
Carol: Which one?
Luke: in that document it says to go to chat
Luke: I'm asking this: Is there a specific window of time I have to wait before I can send in that documentation?
Luke: "If you need more assistance with obtaining a refund, please contact us via our LiveChat service"
Carol: You first have to use all you bids.
Luke: I know
Carol: Will you ask one question at a time??
Luke: I did
Luke: it's you who is redirecting me
Luke: Is there a specific window of time I have to wait before I can send in that documentation?
Luke: one question
Luke: Is there a specific window of time I have to wait before I can send in that documentation?
Carol: You have 90 days to use all your bids and send the refund form to us.
Luke: do I have to wait 90 days before I can send the form?
Carol: No, it is your time frame to do all that needs to get the refund.
Luke: Do I have to wait 30 days before I can send in the form?
Luke: hello?
Carol: No, you may send it after using all your bids.
Carol: But, you do not have won anything on Swipebids for it.
Luke: I've been trying
Luke: I just missed the iPad by chatting on here
Luke: I was bidding and missed the end
Luke: I have another question
Luke: Why does my bid history keep getting wiped?
Luke: I placed 109 bids last week, but none showed up today
Luke: hello?
Carol: Please login and go to:
Carol: http://www.swipebids.com/bidding_history.php
Carol: You can see all your bidding history on that page.
Luke: I know
Luke: why does it keep getting wiped
Luke: how long does it keep the history?
Carol: Sorry, but it do not get deleted or wiped.
Luke: yes it does
Luke: I printed out my previous bidding history
Luke: checked today and it's empty
Carol: Please check it is provided in pages.
Luke: what?
Luke: you're misunderstanding me
Luke: I used over 100 bids before today
Carol: So, your may history may be shifted to another page as you have 6 pages in all.
Luke: When I checked today, there was absolutely zero history, no pages, nothing, it said no entries
Luke: when I started bidding today, it listed my history as of today
Luke: where's my history from last week?
Carol: Please check again, as it shows that you have made 87 bids today.
Luke: correct
Luke: what about last week?
Luke: page 6, item 87 is the Apple iPad 16 GB I told you I was bidding on today, and is dated 07/05/2010 13:32:pm EDT
Luke: Do you think it's possible the owners of the company have it set to delete bid history so they can say I I'm not participating in any auctions so they can deny my request for refund?
Carol: Ok, but normally it do not get deteted.
Luke: it does
Luke: I checked every day and it's always deleted
Carol: Ok, sorry for that.
Luke: Do you think it's possible the owners of the company have it set to delete bid history so they can say I I'm not participating in any auctions so they can deny my request for refund?
Carol: No, the point of refund is that you must not have any bids in your account.
Carol: With that, you must have not won any product on Swipebids.
Carol: So, if you do it without bidding on anything then it will be fine for us.
Luke: correct, but it says "Must actively participate in auctions"
Luke: if my history is blank, it appears I did not participate
Carol: Does not matter.
Carol: You just have to use all your bids without winning anything on Swipebids.
Luke: but it says I have to participate
Carol: Yes, it is understood for us that if there is no bids in your account then you must have used them .
Luke: okay
Luke: thanks
Carol: Is there anything else I can help you with today?
Luke: help me win?
Luke: :p
Luke: since you can't help me win, that's it
Carol: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Carol: Please feel free to come back for any further assistance.

I’ll keep this thing updated with any information I have.

A simple search would have yielded plenty of information needed to know this, but when I went to sign up, in red letters it said “only 3 minutes to sign up!” Thinking this was something like demonoid torrent (sp?), I quickly signed up using the code SB25WAL, which was supposed to get me a $25 Wal-Mart gift card and 1000 extra bids. What I didn’t know was they charged you $150 right off the bat and gave you 300 bids (essentially, you buy 300 bids to join). Now my account did show 1300 bids, and charged my card immediately. I looked around, bid on some stuff, realized it’s kind of tough to win. I started searching and found some people who actually won the T1i I wanted to win, except were blocked from the site and not able to pay for their item. After a few weeks, my $25 gift card never showed up, so I started a chat session with the people, and I warn you, it’s quite long.

I do feel they’re rolling auctions, since they talk about not doing it so much. At any rate, I feel a lawsuit should be in order, at the least to check the validity of all users in their system, and then to check to see who actually got their $25 gift card that was promised. I never did, and was asked to bid on and win gift cards. They want you to win because then you cannot get a refund. There’s a thing that states if you actively participate in auctions and never win, using up all your initial bids, you can get a full refund. In the chat, the person stated that is my $150.

I somehow messed up typing my name and it ended up not being my name

info: Please wait for a site operator to respond.
info: You are now chatting with 'Emily'
Emily: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?
that's only 960: Luke
Emily: Hi, may I have your email address and zip code please?
that's only 960: xxxx@xxxxx.com
that's only 960: #####
Emily: Please wait while I check your order details in our system.
Emily: Ok, how may I assist you?
that's only 960: When I signed up, I used a code that got me 1000 additional bids and a $25 gift card
that's only 960: it's been a couple weeks and I have yet to receive the gift card
Emily: may I have the code?
that's only 960: it doesn't list that in my account?
that's only 960: I found it weeks ago and signed up with it
Emily: May I have that code?
that's only 960: I don't have the code handy
that's only 960: it wasn't something I saved
Emily: Did you get that via email?
that's only 960: no, it was on a website, some "advertorial"
Emily: That code you are referring, is only be used when we send that to the customers vis email.
that's only 960: so the code was a hoax?
that's only 960: it said I was to get 1000 additional bids (which I got 1300 when I signed up) and I was to receive the $25 wal-mart gift card
that's only 960: it said that on your site when I signed up
Emily: No, it was not, so many customers used that and get the free bids.
that's only 960: right, but advertising a $25 gift card is false advertisement
Emily: No it's not, they did get the free bids as well as Card.
that's only 960: where's my card?
that's only 960: that's what I'm asking
Emily: Ok, I will check your registration.
Emily: One moment please.
that's only 960: k
Emily: The code you saw was "SB25WAL"
Emily: While registering to our site, you have to add "SB25WAL" in the coupon code box. You have not used that code, that's why you have not received the 1000 Bids and the $20 Wal-mart Gift Card.
that's only 960: I did you that code
that's only 960: how else did I get the 1000+ bids?
that's only 960: look at my account, I have something like 1800 bids
Emily: I am sorry but you cannot get the free bids as you haven't used that.
that's only 960: I did use the code
that's only 960: how many bids do I have on my account?
Emily: Total Bids Left : 1851
that's only 960: how long have I been signed up?
Emily: Registration Date : Jun 22, 2010 04:48:20 PM
that's only 960: how many additional bids have I purchased since I signed up on that day, not including the $150 fee that got me 300 bids?
Emily: 660
that's only 960: that's only 960
Emily: Yes.
that's only 960: so, 960 + 1000 = 1960, less however many bids I've placed comes to 1851
that's only 960: if I have 1000 additional bids on my account, how did I not use that code?
Emily: Need not to worry you will get 60 free bids after every 24 hours you login.
that's only 960: what are you talking about?
that's only 960: Where is my $25 gift card for wal-mart?
Emily: We have a plan to get 60 free bids after every 24 hours.
that's only 960: Where is my $25 gift card for wal-mart?
Emily: As you have not used the code you will not get the free card.
that's only 960: what are you talking about, I used the code, do the math I posted
that's only 960: I got 300 bids for signing up
that's only 960: 660 for signing in every 24 hrs
that's only 960: 1000 for using the code
Emily: One moment please.
that's only 960: I've used 109 bids
that's only 960: that comes to 1851
that's only 960: where's my $25 gift card to wal-mart?
Emily: I have conversation with my manager and he allowed me to add 500 bids more to your account but you have to win Wal-Mart Card in the auctions.
that's only 960: no
that's only 960: you said the code came with a $25 gift card
that's only 960: I used the code
that's only 960: where's my $25 gift card to wal-mart?
Emily: You have to win Wal-Mart Card in the auctions
that's only 960: the code did not say that
that's only 960: are you saying the code was a hoax?
that's only 960: the code said a $25 gift card
that's only 960: where's my $25 gift card to wal-mart?
Emily: You did not used that code.
that's only 960: I did
that's only 960: can you not do math?
that's only 960: read above
Emily: One moment please.
Emily: You have card in your account, but did not purchased it yet.
that's only 960: that\'s only 960: what are you talking about, I used the code, do the math I posted that\'s only 960: I got 300 bids for signing up that\'s only 960: 660 for signing in every 24 hrs that\'s only 960: 1000 for using the code Emily: One moment please. that\'s only 960: I've used 109 bids that\'s only 960: that comes to 1851 that\'s only 960: where's my $25 gift card to wal-mart?
that's only 960: I'm not supposed to "purchase" it yet
Emily: Please purchase it from here: http://www.swipebids.com/won_auction.php
that's only 960: I did not win the auction
that's only 960: it said I got a FREE $25 gift card to wal-mart
that's only 960: where's my $25 gift card to wal-mart
Emily: Yes, you are right but if you need that Card you need to purchase it from your account.
that's only 960: says "No Record Found" in my won auctions
that's only 960: where's my $25 gift card to wal-mart
Emily: Please purchase it from here: http://www.swipebids.com/won_auction.php
Emily: It is available in your account.
that's only 960: no, it is not
that's only 960: I just looked
that's only 960: where's my $25 gift card to wal-mart?
Emily: Did you checked the link I send you above?
that's only 960: yes
that's only 960: I'm in my account, and it says "No Record Found"
Emily: What you find?
that's only 960: where's my $25 gift card to wal-mart?
Emily: http://www.swipebids.com/daily_bid_pack_cont.php
that's only 960: I don't want the daily bid pack
that's only 960: where's my $25 gift card to wal-mart?
Emily: Please use the link above.
that's only 960: no
that's only 960: that
that's only 960: says it is $4.99
that's only 960: where's my FREE $25 gift card to wal-mart?
Emily: Yes, that is the shipping price.
that's only 960: it says $20
that's only 960: the code I used said $25
that's only 960: that's why the code is SB25WAL
that's only 960: 25 = $25 gift card to WAL-mart
that's only 960: where in the coupon code info did it say I had to pay $5 shipping on the gift card?
Emily: There is some change in policy, now we provide $20 Walmart Card.
that's only 960: when I signed up, it said $25 gift card
that's only 960: you cannot change it after the fact
Emily: The company policy has been changed.
that's only 960: not when I used the code
Emily: Before that.
that's only 960: then why did it tell me I was getting a $25 gift card
that's only 960: that is illegal, you cannot change policy AFTER I use the code
Emily: Please disregard that email.
that's only 960: what e-mail?
Emily: Where you saw that you get the $25 Card.
that's only 960: it didn't come in an e-mail;
that's only 960: I said that earlier
that's only 960: are you just reading from a script?
Emily: Wherever you saw that you get the $25 Card please disregard that.
that's only 960: I saw that on YOUR site when I used YOUR code
Emily: Please check again.
that's only 960: I cannot, I already signed up
that's only 960: I'm not going to go through and enter the code again
that's only 960: I want what was promised to me when I signed up
Emily: No, its not possible.
that's only 960: it is not my fault if you guys messed up
that's only 960: why not?
that's only 960: so your website lied to me?
Emily: No, I already mentioned above that the policy has been changed.
that's only 960: not when I signed up
that's only 960: when I signed up, it said I got a $25 gift card
that's only 960: it said this on swipebids.com, not anywhere else
Emily: The policy changed before you signed up.
Emily: We already changed that also on our site.
that's only 960: why did it say that on swipebid.com that I was to receive a $25 gift card.
that's only 960: hello?
Emily: You have Card in your account please purchase it.
that's only 960: no
that's only 960: I want the $25 gift card promised by swipebids.com when I signed up using the SB25WAL code
Emily: Please purchase it from here: http://www.swipebids.com/daily_bid_pack_cont.php
that's only 960: but that's not the $25 I was promised
Emily: We currently offer $20 walmart cards only, we use to offer $25 cards a long time back. We can't be able to provide that offer now.
that's only 960: yes you can
that's only 960: your website said I'd be getting a $25 gift card when I used that code
Emily: I am sorry but I cannot as all the members are no getting the same Card worths $20
that's only 960: I don't care
that's only 960: when I signed up, I was promised a $25 gift card
that's only 960: not $20
info: Your chat transcript will be sent to xxxx@xxxxx.com at the end of your chat.
Emily: You can check our site again all the customers are getting the same.
that's only 960: no
that's only 960: when I used the coupon code, it said on your site that I was to receive at $25 gift card to wal-mart
that's only 960: that's all I'm asking for
Emily: You have $20 Walmart Card in your account. you can purchase that, and win other form the auctions.
that's only 960: no
that's only 960: I want the $25 gift card I was promised
info: Your chat transcript will be sent to xxxx@xxxxx.com at the end of your chat.
Emily: I am sorry but please purchase the $20 Card you have in your account.
that's only 960: no
that's only 960: I will not
Emily: You can leave it also.
that's only 960: I want the $25 gift card I was promised
that's only 960: I want the $25 gift card I was promised
Emily: You can win other form the auctions.
that's only 960: no
that's only 960: I want the $25 gift card I was promised
Emily: Not possiable.
that's only 960: it is possible, anything's possible
Emily: I am sorry.
that's only 960: I'm sure you're not
Emily: i am sorry but I cannot.
that's only 960: who can?
Emily: No one can.
that's only 960: someone can
Emily: You can.
that's only 960: I can? Show me where I can get my FREE $25 wal-mart gift card
that's only 960: that was promised when I signed up
Emily: Yu can win the Walmart Card from the auctions, worths more than $25.
that's only 960: no
that's only 960: not win
that's only 960: I want the free one promised
Emily: You get free $20 Walmart Card.
that's only 960: no, I was promised $25 gift card
Emily: Who promised you?
that's only 960: swipebids.com
that's only 960: it was there when I used the coupon code
Emily: Show me.
that's only 960: I can't, I already signed up last month
that's only 960: I'm not going to do it again and risk you guys charging me again
Emily: There must be some link, something?
that's only 960: nope, it was there when I used the coupon code
that's only 960: you know as well as I that if I try to use the code now, it will say $20, since you've notified me policy has changed
that's only 960: when I signed up, it said $25
Emily: Please I am requesting you, the policy has been changed and now we are providing only $20 Card to the customers using the code you use.
that's only 960: when I signed up, swipebid.com stated I was to receive a $25 gift card
Emily: Now, its been changed.
that's only 960: now
that's only 960: but when I signed up, it said $25
Emily: Ee use to offer $25 cards a long time back.
that's only 960: why are you arguing with me? First you told me I didn't use the code
Emily: We*
that's only 960: a long time back?
Emily: We use to offer $25 cards a long time back
that's only 960: when did the policy change?
Emily: Aa long time back
that's only 960: when is a long time back
that's only 960: give me a date
Emily: June 21.
that's only 960: that's false
Emily: Please check our site.
that's only 960: the website I saw (that is most likely a fluff site by swipebids.com to cover the negative stuff on search engines) stated the code was good until June 22
Emily: On Jun 22 the policy has been changed.
that's only 960: at any rate, swipebid.com stated I was to receive a $25 gift card when I signed up
Emily: No, you will not get.
that's only 960: I don't know if your site was messed up, but this is false advertisement
Emily: Nothing is false here.
that's only 960: it is false
Emily: Show me?
that's only 960: when I used the coupon code, it stated a $25 gift card
Emily: No it didn't.
that's only 960: I cannot, your policy has since changed and I do not wish to go through the sign up process and risk being charged again
Emily: If you register you will be charged $150.
that's only 960: I know
that's only 960: which is a legal scam
Emily: How can you say?
that's only 960: the information is burried in between advertisements, unchecked, leading one to believe it's not going to process, but it actually does
that's only 960: it's legal
that's only 960: but still a scam
that's only 960: why did you tell me I did not use the code
that's only 960: you started off telling me over and over I did not use the code
that's only 960: you made no mention of the policy change
that's only 960: only that I did not use the code
that's only 960: thus calling me a liar
Emily: Whenever we change the policy there is update in the site.
Emily: All the other customers did not complain, why you are?
that's only 960: so why did you tell me I did not use the code and made no mention of said policy change
that's only 960: all other customers have complained
that's only 960: that's why they're forming a class action lawsuit
Emily: SwipeBids is most certainly not a scam. Though given how great some of our bargains are, I can understand why you might be suspicious. We are a company that sells products directly to consumers after they have won one of our auctions. Because of the high volume of sales we have and the income we generate through bids, we are able to let people purchase products at a much lower cost than normal retail. And because we are the ones shipping the products, we have much more control over the process – unlike other auction sites that let people sell their own products. I hope this clarifies your concern.
that's only 960: blah, nice copy & paste
that's only 960: what about the users who were blocked from the site within 24hrs of winning the Cannon T1i?
that's only 960: who never got a chance to pay for their auction
Emily: Read it, it will clarify your concern.
that's only 960: where's my $25 gift card to wal-mart?
that's only 960: you're beating around the bush
that's only 960: all I want is a $25 gift card
that's only 960: to wal-mart
that's only 960: as was promised me when I signed up on swipebids.com using said coupon code
Emily: Yes, you used the code, and you get the card.
Emily: Is there anything else I can help you with today?
that's only 960: I get the card, the $25 card?
Emily: No the $20 Card.
that's only 960: I saw $25 card, you said yes, I get the card
Emily: as was promised me when I signed up on swipebids.com using said coupon code
Emily: Emily: Yes, you used the code, and you get the card.
that's only 960: right, referencing the $25 gift card on the lines above
Emily: You get the $20 Card.
that's only 960: no
Emily: Is there anything else I can help you with today?
that's only 960: the site said $25 when I signed up
that's only 960: yes, the $25 wal-mart gift card
Emily: No.
that's only 960: no?
that's only 960: I know you don't work for swipebids.com directly and have very limited things you can do to help, but how do you live with yourself knowing so many people are getting ripped off?
that's only 960: do you have a script you follow?
Emily: SwipeBids is most certainly not a rip off. Though given how great some of our bargains are, I can understand why you might be suspicious. We are a company that sells products directly to consumers after they have won one of our auctions. Because of the high volume of sales we have and the income we generate through bids, we are able to let people purchase products at a much lower cost than normal retail. And because we are the ones shipping the products, we have much more control over the process – unlike other auction sites that let people sell their own products. I hope this clarifies your concern.
that's only 960: great, another C&P
that's only 960: guess it is script driven
that's only 960: can I get a phone number where I can call swipebids.com?
Emily: To get assistance via phone, please call this number: 1-866-389-3870 (Mon – Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time). If you are planning to call in regards to a refund, please be informed that they will not be able to assist you with a refund and will direct you back to our Livechat site. However, I am here to provide you immediate customer service.
that's only 960: what about an address where I can send a letter
that's only 960: perfectly script driven
that's only 960: you know I'm not here for a refund
that's only 960: I'm here for the $25 wal-mart gift card
that's only 960: how does the 30 day money back guarantee work?
that's only 960: without sending me a link
that's only 960: you explain it to me
Emily: Every new customer is covered by a Money Back Guarantee which provides access for a full refund of your original bid pack purchase if you have not won any auction items. For full details please CLICK HERE. Once we review your account and confirm you qualify for our Money Back Guarantee, we will process a refund for the initial purchase amount back onto the credit card originally used at the time of sign up.
that's only 960: script again
that's only 960: is my original bid pack purchase the $150?
Emily: Yes.
that's only 960: is there a time frame?
Emily: You'll only get the refund, if you don't win anything and don't have any bids in your account.
Emily: Whenever we receive the mail, we'll refund you in 2 weeks.
that's only 960: I've been bidding on stuff
that's only 960: you didn't answer my question, though
that's only 960: what is the time frame
that's only 960: 0-30 days, 60 days, do I have to wait 30 days, etc
Emily: Whenever we receive the refund form mail, we'll refund you in 2 weeks.
that's only 960: when do I have to send the form in
that's only 960: can I send it in as soon as all my bids are gone?
Emily: Sure.
that's only 960: do I have to send it in before a certain time?
Emily: No.
that's only 960: no?
that's only 960: I could wait til next year and send it in and get a refund?
Emily: You cann send anytime.
that's only 960: so if I wait 100 days and send it in I'll still get a refund?
Emily: No,you have to send that form before 90 days.
that's only 960: ahhh
that's only 960: I'm glad you finally told me the truth
Emily: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Emily: Please feel free to come back for any further assistance.
that's only 960: what, you're kicking me out already?
Emily: No.
that's only 960: ha
that's only 960: thanks, I'll work on sending that form since I never will get my $25 gift card
Emily: Good Bye.
that's only 960: bye
info: Your chat transcript will be sent to xxxx@xxxxx.com at the end of your chat

So the chat person almost outright lied to me about the 90-day money back guarantee thing. I’ve been actively participating in auctions, so now I will bid on more things, print my bid history (which seems to reset on their site), and include that in my refund request, should I not win anything and go to zero bids.

Guarantee: http://www.swipebids.com/guarantee.php

On, and I just wanted to add that I thought it was funny they’re hosted by rackspace.com.